Privacy & Cookies Policy

Updated June 2015

This privacy and cookies policy (Privacy Policy) has been prepared by Calbee (UK) Limited (Calbee, we, us, our). Calbee is registered with the Information Commissioner’s Office (registration number ZA123460).

Calbee recognises and respects the importance of maintaining the privacy of our customers, registered members (Members) and users and will only process personal data in accordance with the Data Protection Act 1998 (the DPA) and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

This Privacy Policy applies to the websites that link to this Privacy Policy, including but limited to and (the Websites, each a Website), regardless of how you use or access it. Below we describe why we collect information from you, what information we collect, how we use your information, security, our use of cookies and your rights.

This Privacy Policy, together with the Terms of Use, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.


Why we collect information

At Calbee, we aim to constantly provide our customers, Members, and users with quality goods and services, excellent customer service, access to useful information, and an overall pleasant interactive experience. We gather personal information to allow us to communicate with you, to process your orders, to provide an enhanced and more personalised interactive shopping experience and to inform you of special offers and discounts. 


What information we collect

When you make a purchase using one or more of our Websites we may collect and process the following personal information:

  • your name, age, sex and date of birth 
  • billing and delivery postal addresses
  • telephone number and email address
  • payment card details
  • your username and password (where you register with us)

We may also collect personal information received:

  • in correspondence that you send to us including by email 
  • during telephone calls with us.

In addition, certain information may be collected automatically this information includes your IP address, UDID, browser setting, operating system, referring domain, language preferences, mobile carrier if you are using a mobile device, and other general information such as geo-location and online behavioural tracking. Information you enter is collected even if you cancel or do not complete the intended use, registration or order process.


How we use your information

We and any third party processors acting on our behalf may use the data collected about you to:

  • communicate with you 
  • process your orders
  • deal with enquiries that you make 
  • provide you with the best possible service including an enhanced and more personalised interactive shopping experience 
  • maintain your account with us 
  • inform you of other Calbee products, offers and discounts by email and text (unless you have asked us not to) 
  • undertake research, analysis, testing and monitoring.

You can opt out of receiving marketing from us at any time by emailing us at, We will share your data with third parties who are acting on our behalf in order to provide our goods to you. We will not sell, rent or pass your personal data to third parties for marketing purposes.

In the event of a merger, or where Calbee or substantially all of its assets are acquired by a third party, we will disclosure your personal data in connection with the acquisition.

We may disclose your information:

  • when it is necessary to comply with any law, regulation, or governmental or law enforcement request, or to comply with judicial process
  • where disclosure is necessary or appropriate to operate this Website or to process any orders or registrations or to conduct any promotions, contests, or sweepstakes you participate in
  • to enforce or apply our Terms and Conditions and Terms of Use
  • to protect the rights or property of Calbee its affiliates, users, customers, recipients, Members, sponsors, providers, licensors, or merchants (as such terms are defined in the Terms of Use).


Your Security

Your credit/debit card details that you supply will be encrypted prior to transmission over the internet. However, no transmission of data over the internet or any public network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard your personal information once we receive it, we cannot guarantee the security of information you transmit to us.

Please note that we cannot guarantee that any email sent from you to us will be received by us or that its contents are or will remain secure during or following transmission. Likewise we cannot guarantee that emails sent by us to you are secure. If you have any concerns about the security of email transmissions to or from us, you may prefer to telephone or write to us instead.

If you are using a public computer, we recommend that you always log out and close the website browser when you complete an online session.

Parts of the Website (such as purchase) may require registration and log-in processes in which you will select a username and password. Any username and password selected by you or provided to you must be kept confidential at all times. All activities that occur using your password are your responsibility, whether or not authorised by you. You agree to immediately notify us of any unauthorised use of your password.



What are cookies?

A "cookie" is a small file stored on your computer by a website which gives you a numeric user ID and stores certain information about your activity on the site. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies allow a website to recognise a user's device.

Why do we use cookies?

The main purposes for which we use cookies are:

  • for the operation of the website
  • to recognise and count the number of visitors (including new, unique and returning visitors) to our Websites 
  • to store session information while users are browsing the Website
  • for marketing including providing targeted advertisements 
  • for tracking purposes

What cookies do we use?

Google Analytics - _utma

The Purpose of the Google Analytic Cookies
These cookies are used to collect anonymous information about how visitors use our Website, including the number of visitors, where they came from and the pages they visited.  We use this information to compile reports and to help us improve our Website. Click here for an overview of privacy at Google.  Google Analytics' terms require us to reproduce the wording set out at ** the further information box.
** This website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Action Tags
Our Websites use a common web technology called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage and other web information. Action tags (including third-party tags) may be used to provide data to third parties for tracking purposes. However, no personal information is collected or transferred using action tags on our Websites.
We do not store any personal information (except your name) or financial information about you through the use of cookies.

How to manage cookies

Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. If you wish to do so, the process can usually be found in your internet browser’s ‘Help’ menu. However, if you disable this feature, certain aspects of our Website, such as the shopping basket, may not function properly.

Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit our Websites. You are notified of this by a bar along the bottom of the screen when you visit our Website for the first time.

For more information about cookies and instructions on how to adjust your browsers settings to accept, delete or reject cookies, see here.


Your Rights

If you follow a link to another website this Privacy Policy will not apply. You are advised to check the privacy policy of the website in question.

The DPA gives you the right to access information held about you. Your right of access can be exercised by writing to us using the postal address in the contact us section below. Any access request may be subject to a small statutory fee to meet our costs in providing you with details of the information we hold about you.

You have the right to opt out of any marketing communication that we may send you.

You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you by using the contact details in the contact us section below.


Changes to the Privacy Policy

We may change this Privacy Policy at any time by amending this page, we will always post the month and year that it was last updated. Any changes made to this Privacy Policy will be posted on this page and will be binding on you. If we make any substantial changes in the way we use your personal information we will notify you by posting a prominent notice on our Websites.


Contact us

If you have any questions about this Privacy Policy or how we collect, use or store your personal data please contact us:

  • By post at: Calbee (UK) Limited, 1200 Century Way, Thorpe Park, Leeds, West Yorkshire LS15 8ZA 
  • By telephone at: +44 (0)330 660 0015 
  • By email at


Lasted updated in June 2015